Efficiency in customer service &
control of staff working hours
Our client wanted to make the customer experience very satisfactory. Due to the volume of people frequenting the casino, some orders took longer and some customers were impatient.
To solve this, we implemented our request button ASK. In this way, the staff receives an immediate alert in their mobile app with the client request.
At the same time, we implemented our badge reader PASS , for an efficient registration of workers’ check in and check out.
SUCCESS STORY: CASINO
Relevant benefits for the company:
Thanks to our solutions the client has achieved:
CUSTOMER EXPERIENCE EFFICIENCY
Our request button ASK sends a notification to the App each time a client needs to be attended, in this way, waiting times are reduced and with it, the comfort of the clients.
INCREASE IN CUSTOMER CONSUMPTION
Thanks to the fact that the customers do not have to wait and they are attended more quickly by the staff, the customer consumption has increased, which
WORKING HOURS CONTROL
Badge reader PASS records the check-in of each employer , who pass their personal card through the reader. The data is reflected in a web platform for an efficient working hours control.